Changes to the financing of public sector organisations together with the Citizens' Charter have led to a greater emphasis on the measurement of service level and value for money.

Witness allows you to rapidly build animated simulation models of business processes. These models permit you to perform a number of "what if" experiments. For example, the capital justification / avoidance on major systems, sizing of call centres, branches, etc. can be quantified. New working practices or operating methods can be tested for improvement without disrupting day to day operations.

In summary the use of simulation on the public administration can be for:

::  Capital justifications / avoidance
 

::  Operational Efficiency - continuous improvement