Project code-named "Highway Code"

Issues faced: :

• Need to clarify roles and responsibilities
• Need to identify best practice and ensure that this is adopted consistently across the business
• Need to identify and prioritise business improvement initiatives
• Priority given to Books & Video business and tight deadlines set

Method:

• Fact-finding interviews, documenting processes, roles and responsibilities.

Outputs:

• Detailed, formal process maps with option to simulate where required for future process improvement studies.
• Simplified process maps for input to booklet "BBC Worldwide: How the Business Works".
• Report summarising issues raised. Delivered on time .

Benefits to BBC Worldwide:

• Communication and clarification of roles and responsibilities in the books and videos business.
• Identification of process improvement opportunities, e.g. refining relationships between UK & Global units, defining the role of a new "genre" group and of the Creative Services function.
• Basis for future captures, documentation and communication of business processes established .